Privacy Policy and Terms & Conditions for Firewater Pro
Effective Date: April 21, 2025
Firewater Pro (“we,” “our,” or “us”) operates the website https://firewaterpro.com/ (“Site”). This Privacy Policy and Terms & Conditions document explains how we collect, use, share, and protect your personal information when you interact with our website, services, or marketing platforms. By using the Site, you agree to the practices outlined below.
1. Information We Collect
a. Personal Information
We collect personal information that you voluntarily provide when submitting forms, requesting services, or interacting with chat features. This may include:
- Name
- Email address
- Phone number
- Details related to service inquiries or project requests
b. Non-Personal Information
We automatically collect certain data through cookies and tracking technologies. This may include:
- IP address
- Browser type and device details
- Pages visited and time spent on the Site
- Clicks, scroll activity, and form engagement
- Referral sources (e.g., search engines, ads, external links)
2. Tracking Tools and Cookies
We use various third-party tools and cookies to enhance functionality, analyze user behavior, and support our marketing strategies.
Tools in Use:
- Google Analytics – Understands user traffic, behavior, and engagement
- Google Ads – Tracks ad clicks, conversions, and campaign performance
- Meta Pixel (Facebook Pixel) – Measures ad interactions on Facebook and Instagram
- Google Tag Manager – Manages and deploys marketing and analytics tags
- Zoho PageSense – Provides behavior analytics like heatmaps and form submissions
- Chatbot Integration – Enables real-time support and automated communication
You can adjust your browser settings to manage cookie preferences or opt out of tracking where applicable. Disabling cookies may limit certain features of the Site.
3. How We Use Your Information
We use the collected information to:
- Respond to inquiries and provide requested services
- Manage service appointments and client communication
- Monitor and improve Site performance and usability
- Run and optimize digital advertising campaigns
- Send updates, promotions, and relevant notifications
- Meet legal and regulatory requirements
4. Sharing Your Information
We do not sell your personal information. However, we may share data with trusted third parties to assist with business operations, including:
- Analytics providers (e.g., Google Analytics, Zoho PageSense)
- Advertising platforms (e.g., Google Ads, Meta Pixel)
- Customer support and chatbot service providers
All third parties are required to keep your data confidential and to use it only for agreed-upon purposes.
5. Consent to Contact
By submitting your contact information via our Site, you consent to receive communications from Firewater Pro via phone, email, SMS, or other methods regarding services, promotions, and updates. You may opt out at any time by following unsubscribe instructions or contacting us directly.
6. Data Retention
We retain your personal information only as long as necessary for business purposes or legal compliance. Non-personal data may be retained indefinitely for statistical and performance analysis.
7. Data Security
We implement commercially reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no method of transmission or storage can be guaranteed as 100% secure.
8. Your Rights
Depending on your location, you may have rights under applicable privacy laws, including:
- Access to the personal data we hold about you
- Requesting correction or deletion of your information
- Objecting to or limiting certain data processing activities
To make a request, please contact us using the information provided below.
9. Updates to This Policy
We may update this Privacy Policy and Terms & Conditions from time to time. All changes will be posted on this page and take effect upon posting. We recommend checking back periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact us at:
Firewater Pro
Phone: +1 (469) 757-3386
Website: https://firewaterpro.com/
