Question 1

How fast can Firewater respond to a water or fire damage emergency?

Accepted Answer

We offer 24/7 emergency response across the Dallas–Fort Worth area. In most cases a certified mitigation specialist is on-site within 60 minutes of your call to begin stabilizing the loss.

Question 2

Do you work with insurance companies?

Accepted Answer

Yes. The majority of our projects are insurance claim-based. We document the loss, coordinate with your adjuster, and bill the carrier directly for covered work. Call us at 214-384-4554 to start your claim.

Question 3

Are you IICRC certified?

Accepted Answer

Yes. Firewater Damage Restoration is an IICRC-certified firm with Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Fire & Smoke Damage Restoration (FSRT) certified technicians.

Question 4

What areas do you serve?

Accepted Answer

We serve the greater Dallas–Fort Worth metroplex from our Rowlett base, including Rowlett, Rockwall, Garland, Mesquite, Wylie, Sachse, Forney, Royse City, Fate, Heath, Plano, McKinney, Allen, and surrounding communities.

Question 5

What is water Category 3 and why does it matter?

Accepted Answer

Category 3 (black water) is grossly contaminated water — sewage, ground surface water, or rising flood water. It requires specialized PPE, containment, and disposal protocols. Call Firewater at 214-384-4554 for safe, certified Category 3 cleanup.